Privacy Policy
Effective 12/22/2024
At Cleanway Drain Cleaning & Plumbing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, including compliance with Application-to-Person (A2P) messaging regulations.
1. Information We Collect
We may collect the following types of information from you:
Personal Information: Name, address, phone number, email address, and other details provided when scheduling a service or requesting a free estimate.
Service Information: Details about the plumbing services you request or purchase.
Communication Preferences: Information related to your preferences for receiving communications via phone, text, or email.
Automated Data: IP address, browser type, and other technical details collected through our website or digital interactions.
2. How We Use Your Information
We use the information we collect to:
Schedule and provide plumbing services.
Communicate with you about appointments, updates, or promotions via phone, email, or text.
Send transactional and service-related text messages (compliant with A2P messaging regulations) to the number you provide (803-843-0298).
Respond to inquiries and customer service requests.
Improve our website, services, and marketing efforts.
3. Text Messaging (A2P Compliance)
By providing your phone number (803-843-0298) and opting in to receive text messages:
You consent to receive SMS or MMS messages related to appointments, confirmations, promotions, and service updates.
Message frequency may vary depending on your service requests or inquiries.
Message and data rates may apply as determined by your mobile service provider.
Opt-Out Option: You can opt out of receiving text messages at any time by replying "STOP" to any message you receive from us or by contacting us directly.
Support Requests: For assistance with text messages, reply "HELP" or contact us at 803-843-0298.
4. How We Protect Your Information
We implement industry-standard security measures to protect your personal information, including:
Data encryption for sensitive information.
Regular monitoring and updating of our systems to prevent unauthorized access.
Limiting access to your information to authorized personnel only.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
Service providers assisting with scheduling, communications, or payment processing.
Legal authorities if required by law or to protect our rights.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Opt out of marketing communications at any time.
Request deletion of your personal information, subject to legal or contractual obligations.
To exercise your rights, please contact us at [email protected] or call 803-843-0298.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will indicate the most recent revision.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Phone/Text: 803-843-0298
Email: [email protected]
By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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